BY RESERVING OUR SERVICES, YOU AGREE TO THE FOLLOWING SERVICE TERMS, POLICIES, LIMITATIONS, RATES AND AUTOMATIC CHARGE OF ADDITIONAL FEES (when applicable)
Service Pricing Policies: Pricing and policies are subject to change at any time before your date is confirmed as reserved by our staff via email. You will be sent a confirmation email, that details your service start and finish time, only after your reservation has been confirmed. Otherwise, your date is not yet reserved.
Booking Requirements: For weddings and special event bookings, your signed service contract along with a non-refundable deposit is required to book our services. Weddings: Your deposit is 50% of your reserved services. Our staff will review your contract and deposit submission before confirming your booking via email. Your remaining balance will be due about 10 days before your wedding date, when we send you your final email confirmation along with the final invoice. Special Events: Your deposit is 100% of your reserved services. Our staff will review your contract and deposit submission before confirming your booking via email. Although deposits are non-refundable, we do offer Stylist To Go credit for the amount of your deposit, or a portion of your deposit, for cancelled services. See our cancellation policy for details.
Expedited Booking: Offered to those needing to reserve their services with Stylist To Go, on a date within 15 days, full prepayment is required.
Credit Card on File: Your booking requires your credit card information to be placed on file. This card will be kept on file and will only be used for additional fees (lashes, extra hair, airbrush, parking fee, toll fee, etc.) after date of service(s). We do not automatically charge your card on file for your deposit. We will automatically charge your card when there is a balance on your account for services including, but not limited to, trials, upgrades, add on services, additional fees (outlined below), etc.
We find that it is both convenient for us and our clients who are quite busy on the date of service(s), to avoid having to deal with payments on the event date. While PayPal charges us a fee for manually keying in the card payment, we do not charge extra for this convenience. If the card is declined, a late fee will automatically be added, and we will email you with the updated balance. We will continue to email, then text, then call if a balance remains on your account past 1 week. We may contact your listed alternate contacts to try to reach you before taking your balance to collections. Added collection fees and legal fees may be added to your balance without prior notice, and is at Stylist To Go's discretion.
Start Time & Finish Time: Your service contract asks you to determine a preferred finish time. This 'Finish Time' is the time we'll schedule to have your services completed, and work backwards from there to determine your booking start time.
The 'Start Time" is left at our discretion, and is determined based on the number and types of services you've reserved on your service contract. The start time can change if your service count is changed. We will email you each time your start time changes. Otherwise, you're start time does not change. If your service location is limiting your hair and makeup time, feel free to include this information in the "Finish Time" section of your service contract. You will be made aware of your start time only once your booking has been confirmed.
Additional Stylist Policy: To ensure you receive top notch service, we may designate additional stylists to assist with parties of 5 or more. The use of additional stylists serves to reserve bookings for a time block of no more than 4hrs, and are assigned at our discretion, when available. You are responsible for ensuring each of your stylists has a proper "workstation" available to them. On average, we book 4 clients per stylist. Your total service time may vary. Here is an example of what you can expect if your party includes 5 people or more, for both hair and makeup services per person. You are responsible for the travel fee, parking fee and toll fee for each stylist, if applicable. See our travel fee policy terms.
• 5 people total = 3 stylists total = approximately 3.5 hour service time • 6 - 7 people total = 4 stylists total = approximately 3 hour service time • 8 - 9 people total = 5 stylists total = approximately 4 hour service time • 10 - 11 people total = 6 stylists total = approximately 3.5 hour service time
*Restricted timing for starting and finishing services, requires STG to provide additional stylists, to accommodate the scheduling limitation, which would limit our stylist inventory and availability. An "Additional Stylist" Fee will be incurred if your service start time is restricted to a specific time that falls below our designated, average service times listed above. The use of additional stylists is at the discretion of STG, The fee is assessed at the discretion of STG. Fee may increase without prior notice, if more services are added. If unsure of your Additional Stylist Fee being increased, please ask our office staff for clarification.
Changes to Contract: Any and all changes to your contract are allowed, but must be recorded on our Stylist To Go Change Sheet, which is made available to you, only after your date is confirmed as reserved. A submitted change sheet cannot be edited. However, you can request additional change sheets to record changes, as they come up. Changes will not be locked in until a Change Sheet is filled out, electronically submitted, AND confirmed by our staff after our availability is confirmed internally, and we accept the change to be made. We cannot guarantee that we will be available to make the changes you require, after your contract has been signed and submitted. Additional services may be added at anytime as long as it can be accommodated, and approval is confirmed by our staff via email. Please contact us to ensure time permits service add ons. The number of reserved services may be subtracted up until 15 days before the date of service, to avoid any service cancellation fees. On day 15 before your appointment, all booked services will be locked in, and any subtraction of these services will result in a service cancellation fee that is calculated as a 50% charge of the price for each service subtracted along with its corresponding fees (ie: cancelling an attendant that was reserved for hair and makeup services along with lashes, airbrush, and travel fee). Any subtraction of services within 48 hours of your appointment will result in a 100% charge of the price for each service subtracted along with all corresponding fees. No refunds are given, only credit toward any Stylist To Go services. Same-day cancellations will not receive a refund, nor a credit under any circumstances. The time we allot for a service booking/ reservation is based on the number of services requested on your service contract. We allot this time to be available for your service date, making us unavailable during this time for any other bookings with your stylists.
Trials: Trials are available upon request. Simply email our staff with your desire to book a pre or post -contract trial, and we will send you a questionnaire to be able to book this service. Please note, trials are scheduled during the week to keep weekends open for event bookings. Payments for a trial are to be made upon receipt of the invoice, which is emailed after your trial has been completed. Payments must be received once the invoice is received on your end. A late fee of 10% will be added to your unpaid invoice after 24 hours of receipt. If the trial has not been paid for by the time the service date arrives, your trial total will be charged to your card on file, along with a late fee.
We accept credit, debit or PayPal account payments. No cash is accepted, except for gratuity. All payments, require a 3% fee for tax purposes. We use PayPal as our payment processing merchant. You do not need a PayPal account to submit your payments. We also accept PayPal credit where you can apply with PayPal directly to pay for your services with 6 months of no financing. Check PayPal's financing options upon checkout. We do not accept checks or eChecks (entering your bank account and routing numbers) even though PayPal does offer this as a payment option. These check or eCheck payments take about 1 week to clear, which is why they are not accepted. These payments will be immediately reversed, and may in turn incur a late fee if payment via credit hasn't been received before your service date. Payments should be made in one transaction only. Most clients collect funds from their group, and charge the total to a their own card to fulfill this one transaction policy.
Late Payments: If there is a balance on your account after your service date, a late fee of 10% of the total remaining balance will be added to your invoice if not paid upon receipt of invoice. This late fee is automatically added to your invoice after 24hours of non-payment. After 30 days from your service date, an additional $30 per month will be added to your unpaid balance. We will reach out via email, text and may contact your alternate contact in attempts to reach you.
Alternate Contact: Required on your service contract. This information is stored on your account in case we need to reach you on the wedding day, and you've not replied to our calls or texts. We will also reach out to this alternate contact if your account balance isn't paid for after your wedding date, after we've attempted to reach you. By entering an alternate contact, you're allowing Stylist To Go staff to contact them via phone or text to get a hold of you and they will be informed of the reason for communication.
Gratuity: We do not include a gratuity in our pricing. A gratuity is appreciated at your discretion, which is preferred in cash, in exact change, on the day services are rendered (trial and/ or wedding day), paid directly to the artist you would like to tip (one for hair, another for makeup, for example). We encourage cash tips as this ensures your artist is receiving your exact tip. Please plan accordingly. If you missed the opportunity to tip your artist(s), simply visit our website and go to our "Gratuity" page to send it to them. This option requires a transaction fee that you will not pay, but will be deducted from the tip amount.
Additional Fees & Policies:
Extra Hair: Applies to those that have thick, ethnic, curly or coarse hair that requires extra time and/or product use to style as desired. If you need clip-in extensions applied and styled, this will add to your total service time and product use, which will incur an extra hair fee as outlined above. Rate varies from $25 to $50, at the discretion of the stylist performing hair services. Extensions: Clip-in or tape-in extensions are to be provided by client receiving the service. This add on fee is $50 and includes stylist applying the extensions, then styling the hair to blend with ones natural hair. Wet Hair: A $10 fee applies to those that do not follow our hair prep instructions, and have wet or damp hair at the start of their service. The stylist will need to first rough dry the hair before they can begin the styling service, which in turn delays the schedule, and forces them to catch-up on time by reasonable means necessary. This fee does not apply to those receiving a blow-dry service. Lash Application: We offer false lashes (either strip or individuals), provided by our artists, to enhance the look of your eyes and compliment your makeup. Our artists come with a wide variety of lash styles and can even customize the lashes to your eye shape. You can add this service to your makeup appointment, if desired, on the day-of. $20 for professional application, even if the client provides the lashes. Airbrush Makeup Upgrade: This option allows our makeup artist to apply your makeup with the airbrush technique as a sealer for a longer wearing makeup application. Airbrush offers a fine mist application for a lightweight feel and more sweat and water-resistance than traditional application. It is the best option for those that don't normally wear much makeup. This upgrade may not be available for same-day purchase, only when your stylist does not offer this upgrade. Traditional application of eyes, lips and cheeks along with concealer are performed. Airbrushing of your entire face is not included in this rate. $30 for this upgrade. Tattoo Coverup: for the client that desires to cover a tattoo, we offer this option as an add-on service. Please email us with a picture and description of the tattoo you wish to cover for us to provide you with a more specific quote. The artist that performs the cover-up will be able to give you the exact quote once they see the tattoo in person. Rate varies starting at $25 up to $80. Touch-up Baggie: We offer a re-usable mini touch-up kit that includes a transparent 3.5" x 6" mesh, zipper white baggie containing bobby pins, mini-hairspray, matching-lip color swab (not lipstick), small mirror and an after-wedding facial kit to rejuvenate the skin. These are not available for same-day purchase. $25 for this baggie, only available if in stock. Light Iron Work: Only available to those that have opted into a blow-dry service. After the blow-dry, the stylist will lightly curl hair in small specific places throughout the head, to achieve a more defined, wavy look. If client desires the entire head to be curled after the blow-dry, and/ or asks for pinning of the hair, this fee would be $65, which equals our regular styling rate. Otherwise, small amount of curling is $30, no pinning included.
Travel Fee Policy:
All services provided outside of our local area will be subject to a travel fee. Our local service area is no further than a 10 mile radius of Alexandria, VA 22303,. This fee is determined by Google mapping directions from Alexandria, VA 22303 as the starting point (on a laptop or computer's browser not an app), and your service location as the destination. The recommended route with the shortest time will be the mileage used to determine the applicable travel fee at a flat rate of $2 per mile, per artist (going and coming already factored in) and will apply to both trials and event date services. It will automatically be applied to your total balance for services provided outside of our local area. The total mileage given by Google Maps will be the mileage used. For example, if Google says the mileage is 10.1 miles, your total travel fee would be $20.20 per artist (10.1x 2). Please contact us for a quote for services outside the DC/MD/VA metro areas. If your location requires more than a 2 hour commute (one-way), we will round up the travel fee to include a small bonus for your artists to travel a total of over 4 hours for your event. Early Morning Fee An early morning fee will apply for bookings that start at 8:00am or earlier. This fee is outlined below (we book our scheduling in 30 minute increments only). This fee serves as a bonus for your artist(s) that have made themselves available outside of normal working hours. • 8:00 AM Arrival & Setup = $50 Fee • 7:30 AM Arrival & Setup = $60 Fee • 7:00 AM Arrival & Setup = $70 Fee • 6:30 AM Arrival & Setup = $90 Fee • 6:00 AM Arrival & Setup = $110 Fee • 5:30 AM or earlier Arrival & Setup = $160 Fee
Holiday Fee: A holiday fee will be automatically applied for major holidays if services are booked on an Eve, holiday or a holiday weekend. Our weekends are considered Friday, Saturday and Sunday. This fee will be automatically added to your final invoice, and determined as follows and is a flat fee meaning it is NOT multiplied by the number of stylists you're reserved for: (Fee serves as a bonus to your artist(s) for making themselves available for your event. The lower rate applies for a highly booked date, Higher rate for a lower booked date, ask for details)
• Memorial Day/ Labor Day Weekend $50 - $60 • Mother's Day Weekend $60 - $70 • Easter Weekend $70 - $80 • Fourth of July Weekend $80 - $90 • Thanksgiving/ Christmas Weekend/ New Years Day & Eve $90 - $100
Parking Fee: Your stylists need to park AT THE SERVICE LOCATION. If the service location requires a parking cost, such as valet, garage or meter parking, you will be responsible for the reimbursement of this cost (no markup), per stylist. Because of all the tools and supplies that each stylist carries, Valet Parking at the service location is preferred and will be automatically chosen by your artist(s) if you do not specify otherwise on your service contract. We will allow same-location garage parking per your request only, which is usually a lower rate. Requests to park elsewhere (garage next door, or across the street), but at a walking distance of from the service location, will require an additional $10 walking fee per artist in addition to the parking cost due to the extra time and labor it will take your artist to walk to your location with approximately 30 lbs of gear in tow. This may also cause the artist to arrive later than anticipated. Requests to use street parking will only be an option if there is no time limit to the street metered parking. If your total service time exceeds the parking time limit, street parking will not be an option, and your artist(s) will default to a self-parking garage at your location, or at a nearby garage, which will be billed to you according to these service terms. If timing is an issue for your artists to find parking, they will default to valet after exhausting all other options, to avoid further delay in starting your services. You assume responsibility for covering the cost of parking and/ or walking fee, per stylist.
Photography: Help us show you off to potential clients! Your stylists will ask if you are ok with having your picture taken as well as those in your party. If you agree, your images may be shared on your stylist's portfolio, our website and/ or social media accounts. If you'd prefer to not have any pictures taken, please indicate so on your service contract. We can also have you proof any images before they hit the web, if that is your preference. We'd also love to feature your event and services with your professional photographer's images. If you're ok with doing so, please list your photographer's information on your service contract.
Cancellation Policy: Weddings: Your 50% deposit is non-refundable, under any circumstances. However, we do offer credit toward any Stylist To Go services when you cancel with at least 15 days notice via our change sheet. Special Events: Your 100% deposit is non-refundable, under any circumstances. However, we do offer credit toward any Stylist To Go services when you cancel with at least 15 days notice via our change sheet. You have up until 15 days before the service date to cancel services without incurring a service cancellation fee. After 15 day mark, cancellations or subtractions of reserved services will be charged 50% of the services plus applicable fees (ie: Cancelling an attendant for hair and makeup services, would incur a 50% cancellation fee for those services, and 50% of upgrades for that person, as well as any travel fee applied for that person). Cancellations or subtractions of reserved services within 48 hours of the reserved date will be charged 100% of the contracted services. You will receive an applicable credit to use toward any Stylist To Go services if you cancel any services and have done so with ample notice. If you book with Stylist To Go within 15 days of your event date, the cancellation fee percentages listed here would apply. In the event of a Stylist To Go stylist succumbing to sickness, accident, act of God or other reasons beyond control, all efforts will be made to find a suitable replacement.